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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kari Lovetinsky

July 16, 2026

5  out of  5
rating by Kari Lovetinsky
"Ashley and her team are always available to help! I appreciate their patience and care to matters with our car, home, etc."
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Raj M

July 16, 2026

5  out of  5
rating by Raj M
"Had a good experience with customer service."
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JODY Allen

July 2, 2026

5  out of  5
rating by JODY Allen
"Always a pleasure doing business with this group !! Everyone is Great but Dana is
Our go to!!"
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Penny Reddy

June 23, 2026

1  out of  5
rating by Penny Reddy
"I’ve had the worst experience with the adjuster Isaac Alderman. My home reconstruction services have been going on since February and the adjuster is non responsive when I need help. They closed out the claim when the work is still ongoing. This has been the most frustrating experience calling for help everyday during work hours."
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Richard Lamb

June 16, 2026

5  out of  5
rating by Richard Lamb
"I have had State Farm insurance for decades, in Massachusetts and California. I recently moved to Durham and had to establish a new local agent. Ashley Manuel and her entire office have been so responsive and capable that they are my new favorite State Farm agents! They have handled the switch, the new policies for auto and home with professional speed and NC courtesy and friendliness. I very much recommend to anyone looking to make a switch to a human-centered Insurance experience."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful you chose State Farm again after decades with us, and we’re honored to help you make the transition to Durham. Welcome to our care!"
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Brett Chappell

June 16, 2026

5  out of  5
rating by Brett Chappell
"I have been working with this State Farm Branch for over 6 years. The service and dedication is second to none.
Ashley has done a splendid job of building her team of dedicated and customer focused employees.
I want to also mention Dana. Dana has been my direct contact for several years. Her attention to detail, quick response and assistance with questions is 5 STARS all the way and every time.
i highly and whole heartedly recommend this State Farm team.
Brett"
We responded:
"Brett, thank you for the fantastic review! We’re truly grateful for your continued trust in our State Farm team over the past 6+ years.

It means a lot to hear that our service and dedication have made such a difference, and I am so proud of the team we have built—focused on delivering customer-first care every day. Dana will be thrilled to know her attention to detail, quick responses, and help with your questions have earned a 5-star experience.

Thank you again for the wholehearted recommendation—we’re always here whenever you need us."
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Misty Gurr

June 9, 2026

5  out of  5
rating by Misty Gurr
"Kind, professional, knowledgeable, and helpful!"
We responded:
"Thank you, Misty! We love working with you!"
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Wendy S

June 3, 2026

5  out of  5
rating by Wendy S
"Love Ashley Manuel State farm office!! They have been very helpful!!
Dana is the best!!
Highly recommend it!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jessica Dowen

May 29, 2026

5  out of  5
rating by Jessica Dowen
"I’ve had the pleasure of working alongside Dana Clayton at StateFarm. Every conversation I’ve had with Dana has been both lovely and educational. Dana is professional and personal, making me feel valued and cared for. Every concern or question of mine has been answered, and my policies have been reviewed thoroughly with me so that I know the coverage that I have."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful to hear about your experience working with Dana Clayton. It means a lot that you felt welcomed, valued, and cared for—and that your questions and coverage were thoroughly reviewed. We’re proud to have Dana on our team and hope we can continue to support you with the same excellent service."
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Chyna Riley

May 26, 2026

5  out of  5
rating by Chyna Riley
"Fast and easy process great customer service"
We responded:
"Yippee! That is what we like to hear!"
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Haley Kenner

May 14, 2026

5  out of  5
rating by Haley Kenner
"Dana was a pleasure to work with!"
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Steven S.

April 14, 2026

5  out of  5
rating by Steven S.
"I had a great experience with State Farm and Tash."
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Anthony Sears

April 14, 2026

5  out of  5
rating by Anthony Sears
"Experience with State Farm and its staff has been amazing they will go out their way to make sure you get the insurance you need at very reasonable rates, Awesome Group!"
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RyianB

April 14, 2026

5  out of  5
rating by RyianB
"Clean facility , quick responses from the staff , and very supportive during my accident claim."
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Theresa Sears

April 14, 2026

5  out of  5
rating by Theresa Sears
"My experience with State Farm has been nothing but pure pleasure. Everyone that works there are always kind and really takes care of your needs no matter what it is. Ashley really has a good team working with her and for her!"
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Brett Chappell

April 14, 2026

5  out of  5
rating by Brett Chappell
"Dana did an awesome job as always. She is fast to respond and quick to deliver all necessary or requested documents.
Her customer focus is 2nd to NONE!!!
Brett C."
We responded:
"Brett, thank you for your business. We love making things as quick and easy as possible. "
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Brian Osman

February 18, 2026

5  out of  5
rating by Brian Osman
"Switched to State Farm a few years ago, and I've been VERY happy. The most important thing is that all of the other companies were clearly using loss-leader rates to get folks to switch, and then prices would skyrocket after a year. State Farm has kept the premiums on all of my policies (home, auto, etc...) stable. This straightforward business model should just be standard practice, but it's notable enough (compared to the competition) that I wanted to write a review and thank them."
We responded:
"Hey Brian, Thank you for taking the time to share your experience. Our goal will always be to provide the best experience, and we love knowing yours was no different. We're here for you anytime!"
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Dillon Hinkley

February 12, 2026

5  out of  5
rating by Dillon Hinkley
"Got a quote online and it was followed up on immediately. I spoke with Tash on the phone and she courteous, helpful, and got my insurance started right away."
We responded:
"Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future. Thanks again and we look forward to seeing you again soon."
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Justine Sexton

February 3, 2026

5  out of  5
rating by Justine Sexton
"Always have a good experience with any issues that come up! Tash always takes care of anything that is needed and in a timely manner. And always has good communication."
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rick rickaalton@msn.com

January 30, 2026

5  out of  5
rating by rick rickaalton@msn.com
"Very helpful and informative. Helped us navigate through car and house insurance issues. Also a pleasant experience."
We responded:
"Thank you so much for your kind words! We're glad we could help you navigate your car and house insurance needs and that you had a pleasant experience with us. If you ever have more questions or need assistance in the future, don't hesitate to reach out!"
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Chabella Brame

January 23, 2026

5  out of  5
rating by Chabella Brame
"Awesome experience with Ms Dana! The process to get my home rental insurance was easy and fast! Thankyou"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ms. Dana made the home rental insurance process easy and fast for you. If you ever need any assistance in the future, please don't hesitate to reach out. We appreciate your trust!"
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Cliff Carroll

January 21, 2026

5  out of  5
rating by Cliff Carroll
"Ashley is great, knowledgeable and patient! And, saved us some money, highly recommend!! 10 out of 10!"
We responded:
"Greetings Cliff, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you."
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Janet Bracey

January 12, 2026

5  out of  5
rating by Janet Bracey
"I’ve been with State Farm since 2013. They have been my go to for renters insurance for many years and I’ve never had any issues. Now that I purchased my new home they were my immediate go to for homeowners insurance as well as vehicle insurance. Ashley’s team is the best and Dana has been my life saver working through the tangles of moving to another state. Highly recommend!"
We responded:
"Thank you so much for your continued trust in State Farm since 2013! We're honored to be your go-to for renters, homeowners, and vehicle insurance. It's wonderful to hear that we have provided exceptional support, especially during your move to a new state. We truly appreciate your recommendation and look forward to serving you for many more years to come!"
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Zack Robinson

January 5, 2026

5  out of  5
rating by Zack Robinson
"Very fast, professional, and courteous."
We responded:
"Hi Zack, Thanks for choosing us and leaving such a great review! "
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Dawn Mills

November 18, 2025

5  out of  5
rating by Dawn Mills
"Great service, I've never had an insurance company be informative about my coverages and making sure I know what I needed and maybe what I really didn't need. Her whole team is very professional and I would recommend her agency to everyone."
We responded:
"Ok, this one made my heart warm. Helping people understand their policies is so important. I am so glad we could provide you with the personalized policy that fits your needs."